Vandenbulcke on Normec Foodcare Online

At Vandenbulcke, a renowned player in chocolate production, the focus has always been on delivering delicious, high-quality pralines. However, the quality department faced a major challenge in efficiently creating product specifications. The manual process was time-consuming, error-prone, and complicated. That’s why digitization was needed to streamline operations.

Customer service representatives are working with headsets and computers at their office desks.

Existing Partnership

Given their existing partnership with Normec as their laboratory of choice for product analysis, Vandenbulcke turned to Normec Foodcare Online to begin their digital transformation journey.

Starting with the implementation of the specification module, Vandenbulcke found that the process went remarkably smoothly. Although a significant amount of data had to be entered into the platform during the initial phase, the foundation was laid for simpler and more efficient use in the future.

A Wave of Benefits

Digitization brought a wave of benefits. In addition to faster completion of previously cumbersome tasks, the company saw a significant reduction in errors inherent in manual processes. Another key benefit of the digital transformation was the reduction in stress within the department caused by the pressure associated with the old method.