Time savings of 60 to 80% for Special Refining Company B.V.

Why was there a need for digitization within your organization?

“We want to keep up with the times. Digitization wasn’t strictly necessary, but it offers many benefits for us, so why not? Flipping through folders during visits or audits was simply tedious and sometimes took a very long time,” says Anna. She notes that updating procedures prior to digitization went fairly smoothly. “But these changes weren’t always reflected in the table of contents, so we often ended up with an outdated version of it. That’s no longer the case.”

What benefits does working with QA software offer your organization?

For Special Refining Company B.V., working with the software primarily offers the benefits of saving time and enjoying the process of managing documentation. As Anna explains: “I used to hate the administrative side of my job, but now I actually enjoy it.” It also provides the company with various benefits during audits and client visits. “We can find documents quickly, changes are clearly displayed, and version control is always well-organized. The risk of errors in version and date management is zero,” Anna adds. Anna and her colleagues also experience various benefits in their day-to-day work. Anna explains: “Updating versions is quick and easy, and we don’t have to keep a separate track of the change log and table of contents, because it’s all done automatically. Thanks to the Inspections module, I also no longer have to spend time creating reports for hygiene inspections.”

How much time has working with the software saved you?

By digitizing documents through the online manual, Special Refining Company B.V. has achieved a time savings of approximately 80%. When conducting digital inspections, the time savings are estimated at 60%. Anna: “In addition to being able to find documents very quickly during audits, changes and updates to document versions are automatically tracked, which eliminates the risk of errors. We’ve also noticed that by digitizing our manual, we finish external audits about one to one and a half hours earlier.”

How would you describe the support you receive when you have questions or encounter problems?

Special Refining Company B.V. uses various support options, such as the online manual, email, and online chat. “The support team is truly effective. They respond quickly and provide concrete answers to your questions. For example, I reported an issue on October 10, 2017. The issue was resolved the same day with a clear explanation of why it occurred in the first place,” Anna explains.